Bright Path Consulting was created to help leaders increase retention by investing in their Account Management team and

We believe Account Managers, when empowered and coached are a critical part of the trajectory of a business. Their engagement in Client Service or Customer Success Operations is a strong indicator of client retention and growth.

Bright Path Consulting was founded by Kirsten in 2024 after a 10 years of agency leadership focused on Client Service and Digital Marketing Consulting and 10 years of in-house agency relationship management.

What makes us unique?

• Managed client relationships with B2B, B2C and D2C brands

• Gained agency leadership, digital marketing consulting, project management, sales, and P&L management expertise at two agencies

• Improved agency Net Promoter Score from 29% to 100%

• Built and refined Monthly Account Review, Quarterly Business Review, and Executive Sponsorship client retention programs

• Provided Culture and Operations-focused solutions to increase Account Manager engagement and client retention