Bright Path Consulting was created to help leaders increase retention and improve client service by investing in their Account Management team and marketing strategy.

We believe Account Managers, when empowered and coached are a critical part of the trajectory of a business. Their engagement in Client Service or Customer Success Operations is the strongest indicator of the business’s client retention and growth.

Bright Path Consulting was founded by Kirsten in 2024 after 10 years of agency leadership focused on Client Service and Digital Marketing Consulting and 10 years of in-house agency relationship management.

What makes us unique?

• Managed client relationships with B2B, B2C. start-ups and eCommerce brands

• Gained agency leadership, digital marketing consulting, project management, sales, and P&L management expertise at two agencies

• Improved agency Net Promoter Score from 29% to 100%

• Built and refined Monthly Account Review, Quarterly Business Review, and Executive Sponsorship client retention programs

• Provided Culture and Operations-focused solutions to increase Account Manager engagement and client retention

You can intentionally build a path that generates renewals, referrals, and growth. We’d love to partner with you and your team.